Privacy Policy
Welcome to Excel Roofing. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website www.roofingbyexcel.com or interact with us through contact forms, social media platforms such as Facebook, or other communication channels.
1. Information We Collect
We may collect the following types of information from users:
a. Personal Information
- Name
- Email address
- Phone number
- Address or ZIP code
- Any information you provide via our contact forms, Facebook messages, or comments
b. Usage Information
- IP address
- Browser type and version
- Pages visited and time spent on the site
- Referring websites or platforms (e.g., Facebook)
c. Social Media Interactions
When you interact with our Facebook page or posts (e.g., likes, comments, messages), we may collect public information associated with your profile and messages you send us.
2. How We Collect Your Information
We collect your data through:
- Contact Forms on our website
- Facebook Page Messages, Comments, and Post Interactions
- Phone Calls, Emails, and Direct Messages initiated by you
- Cookies and Analytics tools (e.g., Google Analytics)
3. How We Use Your Information
Your information is used to:
- Respond to your inquiries or service requests
- Provide quotes and schedule roofing inspections or services
- Improve our website and services
- Conduct marketing and advertising (with your consent, where required)
- Monitor social media engagement and respond to feedback
4. Sharing and Disclosure
We do not sell your personal information. We may share your data with:
- Third-party service providers (e.g., email providers, CRM tools, website hosting, or advertising platforms like Meta/Facebook Ads) only as needed to perform services on our behalf
- Legal authorities, if required by law or to protect our legal rights
5. Facebook and Social Media
Our website and business interact with users via platforms like Facebook. Please note:
- Any interaction you have on Facebook (liking, commenting, messaging) may be visible to others depending on your privacy settings.
- We may use data collected from social media (e.g., Messenger conversations or ad analytics) for customer service, follow-ups, and service promotions.
- Facebook’s own privacy policy governs how they collect and use your data. We encourage you to review Facebook’s Privacy Policy.
6. Cookies and Tracking Technologies
We use cookies and tracking tools to enhance your user experience. These may collect non-personal data like:
- Browsing behavior on our site
- Geographic location (approximate)
- Referral source (e.g., Facebook ad click)
You can disable cookies through your browser settings if you prefer not to be tracked.
7. Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. For example, if you request a quote, we may retain your information for up to 12 months for follow-up or customer service purposes.
8. Security
We implement appropriate technical and organizational safeguards to protect your data, including HTTPS encryption, secured servers, and access controls. However, no method of data transmission is 100% secure.
9. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal data
- Withdraw consent for marketing communications
- Request data portability
- Lodge a complaint with a data protection authority
To exercise any of these rights, contact us at: roofingbyexcel@outlook.com
10. Children’s Privacy
Our services are not directed to individuals under 13. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.